Description Tag: |
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training, morale, motivation, recognition, rewards and incentives |
Keywords Tag: |
Customer Service Group, Customer Service Newsletter, The Customer Communicator, Customer Service Week, CS Week, morale, motivation, incentives, rewards, recognition, hiring, training, monitoring, coaching, retaining, customer service, call center, call centre, help desk, support center, contact center, customer care, sales, service, inbound, outbound, telephone, phone, fax, web-based, live chat, email, representative, rep, CSR, frontline, retention, loyalty, satisfaction, listening skills, compl |