Keywords Tag: |
International,Contact,Center,Benchmarking,Consortium,benchmarking,benchmark,call center,customer relations,wait time,call blending,call handling,call volume,ACD,CTI,capacity,inbound,survey,reports,best practices,metric,training,research,reengineering,process,improvement,data,quality,studies,measure,database,exchange,performance,kpi,international,global, strategy |